BBT Japparts, 52 Orlando Road, Lambton

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BBT Japparts is listed in the following categories: Establishment   Car repair  

Contacts

Phone:
+61 2 4956 1366

Address:
52 Orlando Road, Lambton, New South Wales 2299

Categories:
Establishment   Car repair  

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Reviews

  • Brendan Kelso
    21.09.2018
    ★ ★ ☆ ☆ ☆
    I ordered 2x boot struts for my Mazda 6 hatchback. Four weeks after installation, I was finishing up my grocery shopping. I tried to open my hatch but it was extremely heavy. I noticed that one of the struts had broken. The plastic head had snapped. The hatch was completely unsupported. If you fully extend it, the hatch would come crashing down like a guillotine.

    I called Japparts and the attendant had quite an attitude. He insisted that he couldn't assist me and that the guy who sold the parts to me would have to call me back. 20 minutes later I received a call back. The replacement parts were arranged over the phone.

    A few days later, I drove to japparts to get my replacement strut. One of the staff members installed it for me. I asked him why it broke. Upon closer inspection, he noticed that it was a much smaller and thinner strut. He quickly disposed of the strut before I could inspect it to see what car it was designed for.

    I went into the reception and told the salesman. He explained that it wasn't his responsibility to check if they have been supplied with the correct and matching parts. Furthermore, I should not be surprised that it broke because I had taken the risk by purchasing a second hand boot strut.

    Let me be clear: I frequently use my car to transport heavy and expensive sound equipment. I feel like I am lucky that the strut didn't snap whilst I was using the hatch. Just imagine if that hatch had fall on my back or head. I would have had a VERY different conversation with japparts. Furthermore, I clearly communicated this fact to each staff member that I dealt with. I was met with zero empathy or concern.

    note: they would have received a 1/5 but the boot didn't fall on me (luckily) and the new strut was installed onsite.
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BBT Japparts is based in Lambton. Full address is 52 Orlando Road. Australia postal code is 2299. We invite you to visit the official website of BBT Japparts . There you can find last news, actual informations about working hours, additional contact details. Also you can call the contact number +61 2 4956 1366 to ask your questions. In today's world the easiest way to get information from social media profiles. Please check facebook, google+, twitter social profiles of BBT Japparts.
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